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Error: Navigation to this Page has been Cancelled

Recently we have seen several Elluminate users at USF complain about an error they receive in Internet Explorer 8 (and sometimes in version 7) when they try to access an Elluminate session or recording. This is actually an Internet Explorer security issue and can be easily resolved.

The Problem:
When you click on an Elluminate session/recording link [...]

September 16th, 2009 | Tags: , , | Category: blackboard, moderators, participants, troubleshooting | Leave a comment

Elluminate Problems with Safari 4 and Safari 4 Beta on the Mac

There have been reports of Safari 4 Beta causing problems with Elluminate Live!. It has been determined that merely having it installed will cause Elluminate Live! to not operate as expected. Elluminate recommends using our software with supported applications that have passed our testing procedures. As Safari 4 was just released, we recommend the following [...]

June 12th, 2009 | Tags: , , | Category: moderators, participants, troubleshooting | Leave a comment

Apple J2SE6 Alert!

Recent testing has shown that the 1.6.0_12 version of Java shows a better user experience than the previous versions. Elluminate recommends that users on Windows update to this version of Java at the earliest opportunity – you can find the latest version at the Sun Java download page.

March 17th, 2009 | Tags: , | Category: info, moderators, participants, troubleshooting | Leave a comment