Occasionally, users attempting join an Elluminate Live! session may receive the message, “Your session is running on a different session server – please retry or contact your administrator.”
It is important to launch your session from links provided by our administration system or via your moderator (for students) and not from .jnlp files previously saved on your computer, as they may be associated to an incorrect server.
If you receive the message shown above, try one of the following solutions.
- Clear your Java cache. See this Knowledge Base article for complete instructions.
- Search for and delete all .jnlp files from your computer. Then join your session again.
This is extremely important for Mac users using the Safari web browser since Elluminate Live! .jnlp launch files are saved automatically to the desktop. Elluminate Technical Support recommends that these files be deleted immediately after your session, thereby reducing the risk of reusing them again.
For more information, refer to this Knowledge Base article or contact Elluminate Technical Support at 866-388-8674 Option 2.