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Elluminate Problems with Safari 4 and Safari 4 Beta on the Mac

There have been reports of Safari 4 Beta causing problems with Elluminate Live!. It has been determined that merely having it installed will cause Elluminate Live! to not operate as expected. Elluminate recommends using our software with supported applications that have passed our testing procedures. As Safari 4 was just released, we recommend the following steps:

  1. Uninstall Safari 4 Beta. Uninstalling the full release of Safari 4 is difficult and not recommended.
  2. Continue to use Safari 4, Beta or full release, but re-order your Java versions. By doing so you can place the most recent copy at the top and therefore make it default. Please Note – This option should only be used if you are using Elluminate Live! V9.1 or higher as older versions have demonstrated other problems as indicated here. Please click here to review our knowledge base article on this issue and additional information on re-ordering your Java versions.

We will be upgrading Elluminate to version 9.1 over this weekend (from version 8.5). This version has significant improvements and concrete solutions to the Safari 4 issue.

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