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Occasionally, users attempting join an Elluminate Live! session may receive the message, “Your session is running on a different session server – please retry or contact your administrator.”
It is important to launch your session from links provided by our administration system or via your moderator (for students) and not from .jnlp files previously saved on your computer, as they may be associated to an incorrect server.
If you receive the message shown above, try one of the following solutions.
- Clear your Java cache. See this Knowledge Base article for complete instructions.
- Search for and delete all .jnlp files from your computer. Then join your session again.
This is extremely important for Mac users using the Safari web browser since Elluminate Live! .jnlp launch files are saved automatically to the desktop. Elluminate Technical Support recommends that these files be deleted immediately after your session, thereby reducing the risk of reusing them again.
For more information, refer to this Knowledge Base article or contact Elluminate Technical Support at 866-388-8674 Option 2.
As a moderator in Elluminate Live! V8, you can use Presentation Mode to change the view of the whiteboard or an application-sharing window to fill the entire Elluminate Live! window. When you use Presentation Mode, everyone in the session automatically has the same full-window view until either they “opt out” or you end Presentation Mode and return the content to normal view.
To present whiteboard content in Presentation Mode, click on the “Present Content” button in the Moderators interface. Then select Whiteboard and Present to send all participants into a full-window view of your whiteboard. Participants can move out of this view by clicking the “Return to non-presented layout” button. This will allow the participant to access the raised hand button, chat window, and audio window.
To present application-sharing content in Presentation Mode, start application sharing as you normally would. From the Host Applications window, select “Show in Presentation mode” to present the application to all participants in a full-window view. As the moderator, you see the default application-sharing view.
For more information on Presentation Mode, visit our training website at: http://www.elluminate.com/training.
Source: Elluminate Techline
When each user joins an Elluminate Live! session, a private work area is created with one blank screen called Private Screen 1, which can’t be seen by anyone else, including the moderator. While moderators can use their own private work areas at any time, participants can use their private work areas only when granted permission.
How can you use your private work area? Here are two examples.
- To prepare content during the session, a moderator or co-moderator can add content to the private work area and then copy the screens to the main room or a breakout room. For example, if you are co-teaching a session, one instructor can be loading or creating content in the private work area while the other is teaching the planned lesson. Then the new screens are copied and pasted into the main room as needed.
- To make notes during a session, moderators and participants can use the Notes Tool at any time. However, there may be an exercise that is better executed by using a whiteboard screen. The private screen can be saved and printed.
Note that the moderator cannot see a participant’s private work area. If Follow Moderator is selected, participants cannot access their private work areas. To enable participants to access their private work areas, the moderator must deselect Follow Moderator and select Roam.
Source: Elluminate Techline
Elluminate Live! strives to be in compliance with section 508 of the Rehabilitation Act of 1973, as amended by Congress in the Workforce Investment Act of 1998.
Section 508 requires that electronic and information technology used by Federal agencies be accessible to people with disabilities. Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency.
Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.
In accordance with Section 508(c), Elluminate Live! is designed to comply with the applicable accessibility standards to the maximum extent practicable. Elluminate Live! uses various tools to ensure that the software is in compliance with Section 508 guidance. Some of these include: Access to text messaging which allows all voice communication to be typed in. ·Access to voice communication for explanation of on-screen typed and graphical content by a facilitator. ·Individual users can control their own computer microphone and speaker volumes to suit their needs. ·Keyboard access to commonly used functions such as starting/stopping audio as well as all pull-down menus. ·
In addition, Elluminate is interoperable with common assistive technologies for vision-impaired users. Elluminate supports the efforts of the federal government and legislature to make electronic information products and web based products accessible to federal employees and the public. Elluminate will work with all of its customers, including government agencies, government requirements officers, procurement officers and other personnel to help the them comply with the new regulations and to promote the procurement of accessible products and services. Comments or questions regarding Section 508 compliance can be sent to elluminate@lists.acomp.usf.edu and info@elluminate.com.
Source: Elluminate Knowledge Base
When you click a link to join an Elluminate Live! session from the Windows operating system, a small JNLP file is generated and downloaded into your computer’s temporary files folder. This file, called meeting.jnlp, requires an application called Java Web Start to launch.
However, it’s possible that JNLP files can become associated with other applications. If JNLP files are not associated properly with Java Web Start, Elluminate Live! will not open, and you’ll be unable to join the session. To correct this, you must reset certain settings in your computer. Instructions are below:
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Each file type on your computer is associated with an application that runs it. Files of type JNLP are run by Java Web Start. It is possible that for JNLP files to become associated with another application, causing it to open incorrectly. Because Java Web Start opens your Elluminate Live! session, when the JNLP files are associated incorrectly, Elluminate Live! cannot open.
To modify the file association on a computer so that JNLP files open with Java Web Start:
- Click on Start and select Control Panel from the Settings menu (or click Start and select Control Panel)
- Open the Folder Options control panel, and select the File Types tab.
- Locate JNLP on the list of registered file types and click on it once to highlight it.
- Click Change and select Java (TM) Web Start Launcher from the Open With list.
- Click OK and close the Folder Options control. JNLP files will now open, by default, with Java Web Start.
Try again to access your Elluminate Live! session.
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